Bistro Don Giovanni privacy policy

Bistro Don Giovanni (“the Restaurant,” “we,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you make a reservation, dine with us, or provide payment details. By using our services, you consent to the practices described here.

1) Information We Collect

  • Reservation Information: When you make a reservation through OpenTable (or by phone/email), we receive your name, contact information, reservation details, and any notes you provide (e.g., seating preferences, dietary needs).

  • Payment Information: Payments processed through Stripe, OpenTable’s payment platform, or Toast (our in-house POS) are handled securely by those providers. We do not store or retain your full card number.

  • Service Notes: We may keep records of your preferences (allergies, birthdays, favorite wines, event history) to provide better service.

2) How We Use Information

  • Manage reservations and provide dining services.

  • Process deposits, payments, and balances due.

  • Communicate about reservations, events, or service changes.

  • Improve guest experience by remembering preferences.

  • Comply with legal obligations (e.g., tax reporting).

3) Sharing Information

  • Payment Processing: All payments are securely handled by Stripe, OpenTable, or Toast under their own privacy policies. We do not store card numbers.

  • Reservations: Guest details are managed through OpenTable.

  • Staff Access: Guest info (allergies, preferences, payment status) may be shared internally to ensure proper service.

  • Legal Compliance: Information may be disclosed if required by law or court order.

We do not sell or rent guest information to third parties for marketing.

4) Erasure Requests (Right to Delete)
Guests may request deletion of their personal information. If booked through OpenTable, requests can be made directly to privacy@opentable.com. OpenTable will erase data from their systems and notify us. We will then remove your information from our records as required.

5) Data Security

  • Payments are securely processed by PCI-compliant providers: Stripe, OpenTable, and Toast.

  • Reservation data is protected by OpenTable.

  • We maintain safeguards to protect guest information.

6) Data Retention

  • Reservation/preference data may be kept to improve future visits.

  • Payment records are retained as required for financial and tax compliance.

7) Your Choices & Rights

  • Update or cancel reservations via OpenTable or by calling the restaurant at (707)224-3300.

  • Request access, correction, or deletion of your personal information (subject to legal requirements).

  • Ask us to remove preference info (birthdays, wine notes, etc.) at any time.

8) Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect children’s personal data.

9) Changes to This Policy
We may update this Privacy Policy. The latest version will always be posted here with an effective date.

10) Compliance with California Privacy Law
The Restaurant complies with the California Consumer Privacy Act (CCPA), as amended by the CPRA. California residents have the right to:

  • Know what personal information we collect and how it is used.

  • Request access to or deletion of their personal information.

  • Opt out of the sale of personal information (we do not sell personal information).

  • Be free from discrimination for exercising these rights.

To exercise these rights, contact us at info@bistrodongiovanni.com or submit a request through OpenTable if your data was collected via their platform.

11) Contact Us
If you have questions about this Privacy Policy, please contact us at: info@bistrodongiovanni.com